Frequently Asked Questions

No, we don't. Rather than offer a Medicare rebate, we offer sliding scale fees (on par with a typical 'gap' fee).

Yes! We can work with self-managed and plan managed participants. We are particularly keen to support neurodivergent adults to develop independent living skills and work toward study and employment goals.

Yes! We offer face to face appointments in Adelaide CBD. Please book in under Walking Therapy (face to face) if you would like an in-person appointment. We offer nature-based Walking Therapy at the Botanic Gardens and nearby Botanic Park in Adelaide CBD.

You can access our service two ways:

1. Self referral. Book an appointment here through Carepatron (our online portal). We offer a free 30-minute introductory appointment by telehealth so that you can get to know us and make sure we're the right fit for you.
2. Referral from a GP or other provider. We'll get in touch with you as soon as possible to find a time that works for you.

We offer sliding scale fees on an honour system. You choose the fee that is most appropriate to your situation. Our suggested pay scale is:

Regular fee ($130 per session):

• Personal income of $79K AUD or higher (the Australian median)
• Most NDIS participants, funding dependent

Reduced fee ($100 per session): 

• Personal income of $45K AUD to $79K AUD
• Some NDIS participants with limited funding

Concession fee ($70 per session):

• Personal income less than $45K AUD
• Other people experiencing financial hardship and barriers to therapy

We get it! Life happens. If you can't attend your appointment, please let us know 48 hours in advance whenever possible. We reserve the right to charge a fee for missed appointments with late or no notice, depending on your reason for cancelling or not attending. Check your service agreement for our current cancellation fee.

Thank you for your referral. Please send it through to kai@transform-counselling.com.au.

In your referral, you might consider including:

• Your name and contact details
• The person's contact details (phone and email if possible)
• The person's basic demographic details
• Info on the person's support coordinator and NDIS plan (if relevant)
• Any relevant health/mental health history
• Any relevant medications the person takes
• A recent risk assessment (ideally conducted within the last two weeks)

Kai (they/them) completed a Master of Social Work from Flinders University in 2022, and is an Accredited Social Worker with the Australian Association of Social Workers. This means they maintain regular professional development and clinical supervision (oversight from a more experienced social worker).

Kai brings five years of experience as a Lived Experience Worker in LGBTIQA+ communities, and two years of experience as a Disability Support Worker/Peer Mentor to this role. Kai also has experience working in academia as a Tutor and Marker, and has a passion for supporting students with disabilities and LGBTIQA+ students to achieve their goals.

You can find their listing on the AASW Find a Social Worker website here: https://www.aasw.asn.au/find-a-social-worker/

It's your right as a person accessing mental health services to make a complaint when a mental health worker has treated you unfairly or unethically. When lodging a complaint, you have a few different options:

1. You can make a complaint to us directly. This is usually the quickest and easiest way to resolve an issue. Whether you are seeking an apology, clarification on an issue, a specific problem to be solved, or a specific change in the service, we are open to hearing from you. We'll respond and try to find a mutually agreed on resolution. You will not be penalized or lose access to support for making a complaint. We are not perfect, and we welcome your feedback.
2. You can make a complaint to the Health and Community Services Complaints Commissioner (HCSCC). The HCSCC is an independent body that handles complaints when they can't be resolved between an individual and a service provider. If you aren't satisfied with our response to a problem, you can contact the HCSCC. https://www.hcscc.sa.gov.au/making-a-complaint/raise-a-complaint-with-hcscc/
3. You can make a complaint to the professional body we are registered with. (In this case, the Australian Association of Social Workers.) If you believe it would be unsafe or unsuitable to contact us directly about an issue, you can make a complaint to the AASW. You can find more information about the process here: https://www.aasw.asn.au/about-aasw/ethics-standards/making-a-complaint/